Adding Customer Service Representatives.We are working hard to address these concerns by: Uncertain times and claimants need access to their funds and transparency around the process. Over the past few weeks, the volume of cards we have distributed has been 20x the normal issuance and as a result, our Key2Benefits call center volumes are also up 10x the normal rate. Molina reached back out to Key Bank on Thursday and a representative said they have distributed 20 times the normal number of cards recently. 'And I absolutely encourage people to connect with Key Bank when they are having trouble with those cards, and IDES is attempting to get them to work out all the glitches and make sure peoples calls are answered.' That is what IDES is doing with Key Bank,' Pritzker said. They're a partner, to the extent that you put pressure on partners to operate better, faster, more efficiently. 'IDES has this relationship with Key Bank and is in fact working with them.

JB Pritzker what he is doing to make that partnership better to help people. We've already turned to Key Bank, the Cleveland, Ohio-based bank the state has partnered with for the Illinois Department of Employment Security debit cards. And right now, we're back on a couple a things and I need that to catch me back up,' Love said. 'We have rent to pay, car note, the lights. Love and Blacher said they have tried it all, with frustration now turning into fear. You can't call nobody to tell nobody you can't access,' Blacher said. You have benefits sitting there you can't even access the card. 'At this point, it's like, what do you do? You can't do anything. The phone line is meant to help people who have received unemployment benefits, but no debit card to access them with.

Key 2 benefits